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Advancing Digitalisation in Public Services 2022

Online 12 May 2022, 9:00am - 3:00pm

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Learning Outcomes

  • Engage with the best-practice case studies on how to utilise anonymous data pools to optimise and improve the public services
  • Gain key knowledge on how to mitigate the fraud and minimise cyber security to provide a safe and secured digital hub
  • Learn how to transform the current digitalisation scheme into a more proactive, low friction, channel-agnostic, and faster-iterating setting
  • Develop designs and strategies that focus on user-centred experience and meet user preferences and expectations at an organisational level
  • Discover innovative methods to facilitate and enhance digital literacy and acceptance at the senior management level
  • Scrutinise organisational plans and steps toward digitalisation to design a better response to the digital skills and gaps
  • Assess current working cultures at the organisational level to develop better leadership strategies and skills to sustain digital transformation
  • Evaluate platforms and tools implemented to ensure all required obligations of the public sector are met, especially transparency and diversity
  • Hear the latest tools and techniques applied to enhance digital ID, create One Login Account, and share data across governments
  • Find the latest Government approaches and priorities on storing and securing citizens’ data as well as sensitive information via cyber-defence strategy


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