• Ensuring that GOV.UK is the single and trusted online destination for government information and services
• Joining up services that solve whole problems and span multiple departments
• Delivering a single sign-on and identity-checking system to help make the One Login for Government vision a reality
• Overcoming the barriers that prevent users from being able to prove their identity online
• Getting GOV.UK accounts live with the authentication component and provide a superhighway for users to use their mobile to apply for government services

Government has entered an era of human-centred design: where priority is placed on people’s needs and what is most convenient for them, putting user, and citizen experiences first. However, it could be said that a gap often exists between government interactions – both citizens and employees – and stakeholders’ expectations. As technology advances, demographics shift, and citizen expectations evolve, the UK government has an opportunity to re-evaluate and rearchitect how and where work gets done.

Within this ServiceNow session with Ian Ashby, we will share and discuss the top of mind challenges our government customers have identified when building an experience-driven organisation with helpful hints and tips on how to overcome those to improve staff, and citizen outcomes.

• Shaping the digital strategy and its priorities through the Our Deal 2030 strategy with a sharper focus on Community Wealth and Health
• Supporting and leading the workforce and partners along their service transformation journeys by providing business related and systems guidance
• Ensuring that all technical solutions which are adopted and deployed across the authority are robust, resilient and secure
• Using data and intelligence as a key way to achieve the ambitions in Deal 2030 and to reshape and remodel the delivery of high quality, preventative and targeted services
• Ensuring that new systems and approaches are implemented with full understanding of residents and their needs

• Enhancing the way data and evidence is used to shape decision-making and drive improvements to justice outcomes
• Linking the civil, family and criminal justice administrative datasets to build a picture of justice systems users across courts, prison probation services
• Working in collaboration to identify priority areas for analysis and make best use of the data
• Bringing together academia and the government to build a partnership to utilise knowledge and expertise and maximise the impact of the research
• Improving the transparency of policy-making and enhancing the openness of the use of evidence in policymaking

• Identifying how data and analytics can help achieve specific objectives
• Customising the infrastructure to enable advanced analytics and customisable reports and dashboards
• Incorporating next-generation tooling and integrating AWS with other WMP systems
• Utilising a cloud computing platform to find the information that officers, staff and intelligence analysts need in a matter of minutes
• Providing accurate information on people, gangs and crime trends via smart phones