Over this course participants will:

• Develop the professional capabilities and attitudes of a leader and manager
• Develop emotional intelligence and influencing skills for creating high trust relationships with colleagues and clients
• Consider the context you are working in, and how the ‘bigger picture’ relates to daily management
• Deliver effective one to ones, and objective setting conversations
• Know how to develop individuals through feedback and coaching
• Lead and develop an effective team, using tried and tested tools and models
• Identify how conflict arises, and handle conflict effectively
• Identify how to manage yourself and others when working in a pressurised environment
• Develop a high level of professional effectiveness; manage work and priorities strategically

Develop a personal development plan and communicate it with your line manager.