Start Date
Location
Available
Price per attendee
22 April 2025 - 23 April 2025
Online
12 remaining spaces
£699.00+VAT
Register your interest
Fill out the form below to register your interest for this conference or course and a member of our sales team will contact you to discuss your requirements.
14 October 2025 - 15 October 2025
Online
15 remaining spaces
£699.00+VAT
Register your interest
Fill out the form below to register your interest for this conference or course and a member of our sales team will contact you to discuss your requirements.
Day 1: Your Role as a Leader
- Welcome, and Our Learning Contract. Introduce the Team Contract and create an agreement for the two days. Discuss the benefits of establishing a contract or agreement with your team.
- Leadership and Management: Leaders provide the ‘Why’, Managers provide the ‘How’. We will ask the group to explore the similarities and differences; when to manage, and when to lead.
- Role Modelling and The Impact Team Leaders. To position the course, we will identify how Leaders frequently act as role models and mentors to their teams. Participants will be asked to identify their own beliefs about leadership, and how these influence their approach to leading and managing their team.
- The Performance Equation: Understanding the psychological components of performance and motivation, and the role of the Leader in supporting and developing the components of high performance.
- The importance of giving effective feedback, and practice using frameworks.
- Examine Your Conflict Style. Identify your Approach to Conflict or Challenge.
- Examine how conflict impacts oneself, and the wider impact it has on the organisation.
- Consider the role of active listening, and Emotional Intelligence in engaging with individuals and teams positively.
- Apply the principles of Transactional Analysis and the Drama Triangle to effective communication and conflict management.
- Work through an engaging exercise that will ask participants to identify how they will handle conflict situations.
- An introduction to Growth Mindset, and why it matters in terms of supporting colleagues and clients.
- What people need to thrive at work; identify your needs, and the needs of your team.
- Consider the impact of pressure on yourself and others, and the role of the Supervisor in creating the environment for people to work at their best.
- Using the Pressure – Performance Curve, discuss how best to lead and support colleagues when working under pressure.
Day 2: Leading and Developing the Team
- What are your leadership ‘blind spots’? Using the Johari window as a framework, we will discuss the role of EQ in management, and ask participants to examine their own perceived strengths and ‘blind spots’.
- Understanding how you communicate and work with others. An interactive reflective session supported by simple psychometric assessment.
- Identify and discuss how we engage with people who think or work differently to us; how to manage differences in the team.
- How to influence and persuade in a professional context.
- Consider the components of both dysfunctional and high performing teams. We will examine how trust is central to high performance in teams.
- How to facilitate and support team communication.
- An introduction to Psychological Safety, how this leads to high trust working relationships, and how to encourage or support this in a team environment.
- An introduction to coaching skills and goal setting.
- Identify the need to ensure individual objectives relate to business objectives and priorities; ‘The Golden Thread’.
- Observe a demonstration of coaching skills in practice and identify how to apply this approach in your own teams
- Action plan, establish objectives, and identify how they will put their knowledge and skill into practice.
- Participants will share SMART objectives in small groups, focusing on their ongoing development as leaders.