Rhian Williams-Skingley is the Human Factors Assurance & Engagement Manager at NATS (Scotland, UK). She graduated from Glasgow University with a MA SocSci (1st Class) in Psychology. During her time at Glasgow she specialised in Cognitive Psychology carrying out eye tracking research examining visual and auditory processing in language comprehension. Her professional interests focus on the identification and mitigation of emergent human performance risks within the air traffic operation and the development of non-technical skills to enhance overall performance. Rhian is trained in Critical Incident Stress Management and is currently working to build and implement a Wellbeing Strategy in conjunction with Lynn.