• Supporting the development of a workforce responsive to changes in healthcare now and in the future
• Attracting and securing a vibrant future supply,
• Upskilling our existing staff,
• Creating and embracing new roles
• Mobilising innovation and new ways of working
• Ensuring compassionate and inclusive leadership
• Supporting provider systems to address the workforce challenges they face today, plan their needs for tomorrow and continue to put patients at the heart of the NHS

• How digital technology provides an opportunity to improve patient outcomes and drive significant operational efficiencies
• Why data is so important and how AI and ML can provide value from that data
• How internal teams can run IT and not operate it.
• How to stop the misuse of UK patient data.

When they set out on their intelligent automation journey with Blue Prism Cloud in April of 2020, Aneurin Bevan Health Board pinned patient experience and safety as the two imperative benefits that automation would help them achieve. A year on and a pandemic later, digital workers are delivering on this promise, and yielding significant additional benefits that are helping to drive sustainability and staff satisfaction. 

Join Jason Burrage, RPA Specialist and ROM Architect at Aneurin Bevan Health Board, as he walks through the key processes involved in improving the quality of care to their patients and the benefits this is bringing to their staff and their bottom line.

Key takeaways include:

• How clinicians now have access to every patient’s COVID vaccination record 
• The impact this has on clinical care
• How they plan to scale their existing automation programme with 26 further automations, using their digital workforce to perform the equivalent of 47 WTEs work

• Supporting health and care staff navigate the adoption of AI
• Maximising AI’s potential to address challenges: screening and appointment rescheduling; enabling doctors to make quicker diagnosis; offering tools for patients to look after their health at home
• Supporting the development of technologies to enable the best care for patients hospitalised with infection
• Tackling the challenge of developing or implementing AI in the NHS
• Trialling innovative ideas in AI, working with the health and care community to take ideas from scratch to proof of concept
• Encouraging the development of AI systems that meet best practice standards and fit the needs of the NHS and social care

This presentation will give you more insight on how to

• Make planning more effective and optimized
• Increase OR utilization   
•  Reduce time for OR coordination
• Improve patient safety

Including showing our case study from Klinikum Hospital in Stuttgart, Germany

Topic Introduction: 

With the emergence of new digital health solutions and an increased transition to virtual care, clinicians are now able to deliver quality care to higher-complexity patients from a distance. Whilst using such solutions, clinicians must not lose sight of the need to deliver care that is truly empathetic at its core, built on patient-clinician trust and with effective communication and collaboration.

Join Elsevier for the virtual panel Building trust and engagement: empowering the workforce to deliver empathetic care as we:

• Discuss how workforce resilience can be built to embrace new ways of learning and working, highlighting that transformation is dependent on change management
• Highlight the need for training and the impact that it has on sustaining the delivery of patient centric care
• Explain how digital reference and training solutions help to build resilience and support progressive development of the care team
• Discuss the importance of sustaining connection and engagement between patients and clinicians as we transition to new models of care delivery
• Outline the need for to provide clinicians with access to relevant knowledge sources both in a patient’s bedside and their study, providing them with evidence-based answers when they need them

• Maximise staff engagement and boost morale by eliminating manual processes
• Empowering frontline staff to own quality improvement
• Drive quality assurance through Ward to Board alignment
• Transparency across all areas to foster teamwork and best practice sharing

• Developing a greater understanding of the role that technology and data plays in daily life
• Revolutionising healthcare by using data in innovative ways, including early disease detection, easier access to care services and encouraging health-promoting behaviour
• Understanding the risk of harm to patients technological advances can bring and mitigating them

This session aims to highlight:

• How the Covid vaccination programme has required expertise and novel ideas from across the NHS (and wider).
• How geospatial modelling has supported the programme
• How accurate data is still of vital importance
• Combining traditional (temporal) and spatial modelling

• Digital tools in mental health services have replaced face to face contact, often wholesale
• Without action this could exasperate health inequalities given the digital divide that exists
• Approaches for enhancing digital inclusion and making a real difference to mental health service users.

One country has seen significantly better COVID-related outcomes than its neighbor. One factor in that is the nation’s implementation of an integrated risk management (IRM) system -- originally designed for the management of claims -- for all of its state agencies.

This presentation is designed to provide an overview of IRM, how it has been implemented and utilized in this case, and how it proved critical to an early and effective response to COVID-19 and the positive resulting outcomes that have accrued.

• How historical data from local disease outbreaks in non-healthcare settings were leveraged during COVID-19 response planning
• How the system was quickly adapted and expanded for the pandemic
• How ongoing learning from the system has been quickly returned to the agencies to drive policy
• How healthcare provider organizations in any setting can utilize IRM to improve their own outcomes.

• Understanding the risks of increased reliance on digital technology including for groups that may struggle to access digital healthcare services
• Creating health information that truly meets patient needs

• Creating a sustainable health and care system that strives to achieve better outcomes, equality and fairness for all through technology
• Absorbing digital transformation, really quickly and really effectively
• Continuing the new way of using technology post-pandemic
• Delivering with a new capability, boldness and confidence

Optima Health’s new Digital Assessment Routing Tool (DART) is an online triage tool built to assess musculoskeletal issues and route a patient to the right intervention first time, saving money and freeing up valuable clinical resource. DART is also being expanded to assess multiple health conditions. This session will cover:

• What is DART?

• Research and Clinical Standards for DART

• Integrating DART within patient journeys

•  Digital primary care: the role of online triage and consultations
• Lessons learned during the pandemic for digital transformation
• Addressing digital inequalities and future focus

• How we used non-physiological, patient global assessment of their own health to monitor patients
• How we used a digital library with content driven by patients to help with their education
• How we found that patients enrolled in our service evaluation had reduced all cause hospitalisations at 3 and 6 months and reduced A and attendances at 30 days, 3 and 6 months following an episode of decompensated heart failure
• A health economic evaluation demonstrated a return of investment of £1.20 for every £1.00 invested at 3 months

Personal use of video calls has skyrocketed in the past year, and with video now overtaking in-person experiences and becoming the norm for face-to-face interaction, patients expect to be able to use this method to communicate with medical professionals. At the same time, due to COVID-19, healthcare services are more stretched than ever, requiring them to find ways to minimise appointment times where possible and streamline their services.

Video link capabilities allow initial appointments to take place without the need for in-person interaction, driving efficiency in healthcare centres. However, many healthcare organisations simply do not have the tools they need to implement video across their services. Join Content Guru, the contact centre experts, to learn more about the benefits of video, and how you can implement it across your services.

• Post-covid landscape and shift towards digital: priorities going forward
• Transforming healthcare as we know it – current digital solutions
• The future of connected healthcare

In this panel session, we explore the questions with input from leading healthcare trusts undergoing digital transformation and technology providers supporting this movement:

• What part does technology play in improving patient experience?
• How can trusts and healthcare providers connect and communicate to deliver effective patient services?
• How can trusts and healthcare providers empower healthcare professionals to work effectively wherever they are?

Patients as Partners : the Power of Self-Monitoring

• How home monitoring of respiratory health can impact patient experience of healthcare and the ability to self-manage
• Why sharing data between patient and clinician is highly valued and how it can transform services

• Enabling digital access to healthcare at scale
• Ensuring the public have a voice in the design of and access to services