Caroline joined the CIOB in August 2019 and is responsible for the day-to-day leadership of the Institute, supported by a Management Board of functional directors and staff. Caroline is responsible to the Trustees for overseeing all operations of the Institute.  

Caroline has extensive business leadership experience gained in the UK and overseas, within the automotive and capital goods sectors gained with Lucas Industries, Ransomes Sims & Jefferies, Textron Inc and membership organisation leadership within EEF Ltd / Make UK. She is also a Director of the Board of Trustees for the Institute of Export & International Trade and a Trustee of the CIOB's Benevolent Fund.

Creating diverse, high performing business environments is a passion for Caroline with a focus on skills development and lifelong learning. As the former CEO of EEF East Anglia and latterly Chief Operating Officer Make UK, she provided leadership for key operating areas, including the management of apprentice and technical training, open course and bespoke training programme development, HR, legal services, health, safety and sustainability and cybersecurity services.