• A Healthier Wales: long term plan for health and social care.
• Achieve a joined-up seamless care provision across Wales, using a single digital record, provide help for people to manage their own health, and create advances in the use of digital to help staff work more efficiently
• Big Data analysis for better outcomes and Value Based Care
• Expanding the content, availability and functionality of the digital health and care record to improve treatment quality
• Delivering high quality digital services to support efficiencies and improvements in the care process
• Mobilising digital transformation, supporting joined up consistent care

NHS 111 receives upwards of 50,000 calls every day, providing vital healthcare information and advice to patients across the nation. With hospitals and GP services remaining under pressure, especially in the wake of Covid-19, 24/7/365 access to healthcare through 111 is more crucial than ever. Facing huge and sometimes unpredictable peaks in patient contact, it is critical that NHS 111’s call handling technology provides maximal availability and massive scalability, in order to handle unpredictable spikes in demand. At the same time, robust and safe automation and data handling are required, so that patients can be connected with healthcare advice as quickly as possible.

In order to ‘level up’ its service capability nationally, and eliminate local disparities in technology provision, NHS England (NHSE) has procured a ground-breaking storm^® cloud-based solution as its new Single Virtual Contact Centre (SVCC) – in the process creating the first ever national contact handling platform for NHS 111. SVCC was developed as a partnership between cloud customer engagement leader Content Guru, and managed-services specialist Wavenet, and builds on experience and techniques pioneered with leading NHS 111 providers and commissioners over the past six years. SVCC’s cutting-edge technology includes features developed during the multi-award-winning Patient Relationship Management programme in London, and the HUC cloud contact centre solution that set new standards in the East of England.

• Hear real-world use cases from CogStack; a platform developed by researchers at the NIHR Maudsley Biomedical Research Centre and King’s College Hospital, London
• The CogStack team will explain how Elastic functionality facilitates benefits such as clinical risk reduction, admin safety risk reduction, increased depth of clinical coding, and unlocking the potential of previously unstructured records
• The Elastic team will guide attendees through the key tools and functionality that enable Healthcare users to exploit high value extracted data: including Discovery, Lens, Dashboard/Canvas, and Alerting

• Modern Digital Transformation strategies are hugely reliant on maximizing the benefits of the right underlying, agile and intelligent network infrastructure.
• Demands are increasing on legacy, fragile, complicated and aging network infrastructures because of a plethora of end user devices, intelligent IoT systems and technological innovation across the NHS.
• Network infrastructure is key in ensuring that core projects and initiatives are delivered in an intelligent manner, not only from an application perspective, but also the ability to understand what is happening across the IT estate and beyond into outsourced and cloud-based environments; most importantly in real-time.
• We can show you how to use your network infrastructure to ensure that projects are deployed on time, in budget and importantly to achieve the key deliverables. It is more vital than ever to ensure that the right investment is made within this critical business assets, as otherwise failure is just around the corner.

• Driving transformation faster
• Expanding the knowledge base and increasing the capability to spread innovation in the NHS
• Improving the lives of patients by addressing market challenges for digital innovation, shaping, and generating real-world evidence
• Driving the use of data and intelligence to support improvement, service transformation and patient outcomes

• Supporting improved health and care services through increased digital adaptability
• Establishing sustainable models to help build the future digital workforce
• Ensuring that technology is readily available and working, with policies and training, skills and knowledge in place to best enable its use

• Sharing insights in daily challenges that surgical teams experience
• How technology can help resolve the issue of staff shortages
• How digital training and performance support can drive surgical team success
• How technology can support clinical specialists in their journey to best practices

• Striving for a modern health service that is fit for the future
• Ensuring that all patient information is available where needed for the clinicians at the required time - leading to the best possible care

*Programme subject to change