Meeting the Needs of Social Housing Tenants and Providers 2022
Online Event 15 September 2022, 9:00am - 3:00pm
9:00am
Online registration
9:45am
Chair's Welcome Address
Emma Maier, Director, Ask Why
10:00am
Keynote Address: Driving Up Standards In Social Housing By Ensuring That Residents Are Listened To
- Where are we starting from? Reflecting on the latest findings regarding sector quality
- What levers are available? What’s next for the Decent Homes Standard
- How do we ensure housing professionals have the right skills and behaviours to support tenants?
- Ensuring that tenants know how to raise concerns when things go wrong and providers learn from complaints
Rachael Williamson, Head of Policy and External Affairs, Chartered Institute of Housing
10:20am
Keynote Address: Navigating Disputes - The Impact Of The Social Housing Whitepaper Explained
- Exploring the strategies of the Ombudsman's 2022-2025 Corporate Plan in the wake of COVID-19
- Understanding a resident's right to complain and resources available for dispute resolution
- Horizon scanning - how future policy changes are likely to increase casework
- Using data to identify issues and proactively address areas of concern
10:40am
Questions And Answers Session
11:00am
Break And Networking
11:30am
Keynote Address: Improving The Lives Of Social Housing Residents By Addressing Levels Of Neighbourhood Safety And Community Belonging
- Understanding residents’ perceptions of community belonging, caring and safety
- Delivering the right interventions to give social housing residents a sense of belonging
- What role does the social housing sector have to play in building community resilience?
- How can social housing providers transition to a more sustainable, long-term response to the pandemic and other system issues such as fuel poverty, decarbonisation and building safety?
Dr Frances Harkin, Head of Research, Housing Associations Charitable Trust (HACT)
12:00pm
Case Study: Driving A Step-Change In Housing For MK
- Regenerating urban areas through a community-lead approach
- Supporting the MK Housing Strategy holistically with placemaking, transport, and job opportunities
- Driving innovation and sustainability by supporting SME housebuilders and trialling new technologies
- Adapting the council’s property portfolio to suit the needs of a diverse and ever-changing population
Cllr Emily Darlington, Councillor for Bletchley East, Cabinet Member for Adults, Housing and Healthy Communities
12:30pm
Questions And Answers Session
1:00pm
Lunch And Networking
1:55pm
Chair's Welcome Back
2:00pm
It's Not Okay - Tackling Stigma in Social Housing Through Partnerships And Campaigns
- Tackling misrepresentations associated with social housing and tenants
- Empowering tenants, communities, landlords, housing professionals, and local organisations to overcome negative media stereotypes and discrimination through the See The Person Campaign
- Examining the origins of social housing stigma and the wider implications on wellbeing, investment, safety, and the local economy
- Supporting a transformation of culture, attitudes, and behaviour to suit a modern social housing system
Sarah Davis, Senior Policy and Practice Officer, Chartered Institute of Housing
2:20pm
Case Study: Building Homes And Communities: An Holistic Approach To Social Housing Provision
- Our Environmental Services Journey: where we started and where we are now
- Utilising technology to better integrate systems and services to reduce waste
- The 'Re-use Centre': Restoring and Rehoming essential goods to reduce landfill waste and provide low/no cost household goods to residents
Louise Turner, Head Of Property, Safety & Environmental Services, Plymouth Community Homes
3:00pm
Chair’s Summary And Close