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Housing Delivery and Planning Reform Conference 2026

CorpAcq Stadium, Salford, Greater Manchester 2 December 2026, 9:00am - 4:00pm

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Nigel Cates

New Homes Ombudsman Service

Chief Ombudsman

Nigel Cates is the Chief Ombudsman at the New Homes Ombudsman Service. NHOS deals with complaints under the New Homes Quality Code, from purchasers of new build homes. Nigel has a background in consumer protection and alternative dispute resolution, complaints, customer and risk operations, from a range of senior leadership roles in the Office of Fair Trading, the Financial Ombudsman Service, and HSBC UK.


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