Louise became CEO of United Utilities in March 2023, bringing to the board a wealth of experience leading utility and infrastructure businesses both in the UK and internationally.

Louise has worked in the United Utilities group for more than 20 years, in both water and electricity environments, with a strong track record in driving transformational change and service improvements for the benefits of customers, stakeholders and the environment.

Louise’s strategic vision and relentless customer focus will continue to drive improved services for the benefit of all stakeholders in the North West.

Other roles:

• Non-executive director of Water UK
• Non-executive director of Water Plus Limited – joint venture with Severn Trent
• Vice President of Institute of Customer Service
• Northern Power Women – ‘Power List’
• Non-executive director of the UK Engage for Success Foundation
• Member of the 30% Club
• Trustee of The Whitehall & Industry Group from July 2026