• Forming the Building Better strategic alliance of housing associations working together on modern methods of construction
• Focusing on how to develop off-site, technology-driven solutions that work for the affordable housing sector
• Building more efficiently, achieving better quality, reducing long term costs, increasing resident satisfaction and reducing CO2 emissions
• Standardisation and collaboration among housing associations and combining the sector's pipeline to buy homes from the offsite manufacturing sector

• An overview of the Local Land Charges (LLC) Programme – The policy drivers and our objectives. 
• The Programme journey so far
• Our Local Authority Migration Plan
• The benefits of the Programme to our customers and the wider economy

• Introduce Esri UK and the power of geospatial for the housing sector
• Look at various use cases for GIS in a housing organisation and how these can enhance the services the organisation provides
• Take a deep dive into a business need and the application developed by one of our customers Thirteen Housing Group
• Explore the depth of data available through the ArcGIS system and how this can connect to existing business systems within a housing organisation

• Why consider bathroom pods for public sector housing schemes?
• Specification considerations for architects, contractors and housing providers
• What are the environmental benefits of this type of offsite manufacturing?
• Two case studies - How Havering Borough Council and Peabody Trust are using bathroom pod technology

• How Intelligent Energy Systems (IES) are utilised to manage energy consumption, monitor energy use and property conditions, predict energy demand and why this is an essential part of any decarbonisation model
• How robotics have been utilised to improve energy efficiency
• Lessons learnt from completed decarbonisation projects
• Data security and the use of blockchain technology

• How a truly offline mobile App for Staff can change the way you deliver your services
• A self-service mobile App and Portal for Customers, Applicants and third Parties that delivers a solution that is available 24x7, in the language of choice, and fully accessible to all
• Using Cloud services, the PanConnect solution brings all stakeholders closer through connectivity on one Digital Platform
• Full integration with all your back-office systems allows you to choose the best-of-breed software solutions to suit the needs of your organisation

• The Challenge – How to increase first contact resolution and reduce call volumes coming into the contact centre
• Project Aims – Delivering 24/7 self-service through chatbot technology to improve the customer experience and deliver operational efficiency and ROI to the contact centre 
• The Solution – How Great Places implemented the solution and lessons learnt along the way
• Measuring Results – Analysing data to improve performance and customer satisfaction levels

• Dr Reyhaneh Shojaei, Research Associate Cambridge Centre for Housing & Planning Research, Department of Land Economy, University of Cambridge
• Isabel Clouting, Housing Lead, Esri UK
• Dr Richmond Juvenile Ehwi, Research Associate Cambridge Centre for Housing & Planning Research, Department of Land Economy, University of Cambridge

• Answering the call for a Proactive Framework dealing with Damp and Mould
• Manage complex Disrepair claims with Better Decision Making and Cost-effective Resolutions
• Certify the Health, Retrofit and Decarbonisation impacts of a structure
• Partner with Industry Experts for credible Property Trend Management and Improved Tenant relations

• Where have come from
• Where are we going – Why change
• The importance of Information – Data
• Challenges and Solutions

• How to measure Customer success objectively and with meaningful context
• What communication channels are used by different age groups to access public service information
• The communication channels UK Housing Sector organisations should focus on developing
• How to overcome the complexity created by having a group of communication applications with a modern platform that unifies the experience for the entire organisation

Having great technology is important, but only part of the solution. To help you get the most out of your digital efforts, we’ll be sharing some of the tips, tricks and best practices we’ve learned from delivering hundreds of successful digital solutions to the social housing sector over 20 years:

• Defining the right content and delivering it in an engaging and thoughtful way
• When and how to engage residents or customers in the project journey and how to measure it
• How to keep standards of UX high and facilitate continuous improvement

• How can IoT help tackle issues of disrepair such as damp and mould
• Our approach to Homes "Fitness for Human Habitation" Act compliance
• Retrofit and monitoring requirements: the importance of a dual strategy to home health and sustainability
• IoT case studies: Fire and CO safety, sustainability, and disrepair