Effectively Tackling Student Complaints in Higher Education 2022
Online Event 26 January 2022, 9:00am - 3:00pm
Learning Outcomes
- Hear from the OIA on the latest policy updates and best practice
- Explore the importance of clear communication, simple complaints processes and transparency when institutions are dealing with student complaints
- Learn how to resolve student complaints effectively and quickly
- Discover the ever-changing types of complaints, from consumer rights and misconduct to academic delivery and industrial action
- Looking COVID-19 specific complaints; the different types, processes, and outcomes
- Explore vocational course focused complaints as a result of COVID-19
- Evaluate the industrial action in 2018, the complaints made then, the outcomes and lessons learnt