On completion of this course, delegates will:

• Be able to diagnose opportunities for personal & professional development 
• Understand definitions and differences between coaching and mentoring and the skills required for each
• Be able to explain the psychological interrelationship between mindset, skillset, behaviours and effects
• Understand the emotional interrelationship between individuals
• Be able to position coaching and mentoring within individual, team and organisational development
• Understand how contracting and ethics relates to coaching and mentoring within the organisation
• Be able to apply a model of coaching practice
• Form a question bank for use in coaching conversations
• Understand and apply principles of personality difference in self-development and team development
• Understand and apply methods of reflective practice
• Understand and apply principles of positive psychology and motivation in self and others
• Understand factors which impact on personal change and on behaviours
• Refine your working definition of organisational culture and understand how it can inhibit or support coaching and mentoring
• Understand some of the barriers which can impede coaching and mentoring
• Understand how coaching and mentoring can support organisational change
• Understand how to install or improve coaching and mentoring practices within the organisation
• Be able to evaluate the efficacy of coaching and mentoring within an organisation