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Leading Excellence in Customer Experience (CMI Level 7)

Duration – 3-days held at multiple venues across the UK and with flexible delivery options.

Audience

This course is for you if..

  • You are in a leadership role with an ability to influence or have responsibility for the customer journey.
  • You see an opportunity or need to improve your practice as a leader.
  • You are looking to understand and improve the customer journey.
  • You are looking to develop your company’s processes to create an excellent customer experience.

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