As a result of the Covid-19 pandemic, many charities shifted to delivering services online to ensure the needs of their beneficiaries continued to be met. This was innovative for charities who previously had little experience of delivering projects remotely. According to the Charity Digital Skills Report, 83 percent of charities adapted their models of working due to high demand and 78 percent took advantage of working online to reach new audiences (Skills Platform, 2021). A recent study found that there were clear benefits to delivering services online: it increased access to service users living in remote areas; it sped up operations; and it facilitated communications (Nanton and Doná, 2022). 

This research report has been sourced from the UEL Research Repository under licence (CC BY 4.0).