Douglas has been QAA’s Chief Executive since October 2015. His work has included leading the transformation of QAA and its contribution to changes to the policy, regulatory and quality landscape across the UK, and QAA's role in supporting higher education adapt to the challenges brought by the COVID-19 pandemic.

Douglas joined QAA in 2002 and was previously Director of Resources, Chief Operating Officer and Company Secretary. He led QAA's work on student engagement for a number of years, and was a member of the NUS & UUK-led Student Charter Group and subsequent Framework for Partnership Group.

In October 2019, Douglas was appointed to the Board of the European Association for Quality Assurance in Higher Education (ENQA).