With over 20 years of experience as the global head of technical support, Romanus is responsible for ensuring that ManageEngine's UEM customers across the globe are happy, and oversees the seamless onboarding, product training and implementation, and support experience for all customers. He also heads the product evangelists, professional services, partner certification, and customer success teams to nurture long-term relationships with each client, and in turn nurtures community champions for ManageEngine.